Privacy Policy
Last updated: December 15, 2024
1. Introduction
Auto-Eon ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website auto-eon.com or use our services.
This policy complies with the General Data Protection Regulation (GDPR) and Danish data protection laws. By using our website and services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number, postal address)
- Technical information about your project or property
- Communication preferences
- Professional information if you're a business customer
2.2 Technical Information
We automatically collect certain technical information:
- IP address and location data
- Browser type and version
- Device information
- Website usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing sustainable home technology consultations and services
- Responding to your inquiries and providing customer support
- Sending you relevant information about our services and industry updates
- Improving our website and services
- Complying with legal obligations
- Protecting our legitimate business interests
4. Legal Basis for Processing
Under GDPR, we process your personal data based on:
- Consent: When you voluntarily provide information through our contact forms
- Contract: When necessary to provide services you've requested
- Legitimate Interest: For business operations, website improvement, and marketing
- Legal Obligation: When required by Danish or EU law
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With trusted service providers who assist in our operations (subject to confidentiality agreements)
- When required by law or to protect our legal rights
- In connection with a business transaction (merger, acquisition, etc.)
- With your explicit consent
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data transmission using SSL encryption
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection
7. Your Rights Under GDPR
As a data subject, you have the following rights:
- Right to Access: Request information about how we process your personal data
- Right to Rectification: Request correction of inaccurate personal data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of processing in certain circumstances
- Right to Data Portability: Request transfer of your data to another controller
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for processing based on consent
To exercise these rights, contact us at [email protected]
8. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Generally:
- Customer inquiry data: 3 years from last contact
- Service-related data: Duration of service relationship plus 7 years
- Marketing data: Until you opt out or 2 years of inactivity
- Website analytics: 26 months
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.
10. International Data Transfers
Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place as required by GDPR.
11. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Significant changes will be communicated through email or website notifications.
13. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Auto-Eon
Nørrebrogade 165
2200 Copenhagen N
Denmark
Email: [email protected]
Phone: +45 33 12 34 56
For complaints about our data processing, you may also contact the Danish Data Protection Agency (Datatilsynet).